It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Arrival and Departure Policy
Check in – 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check out – 1200 Hours
Late check-outs are available on request and subject to availability
A recent Government notification requires guests to present proof of identity at the time of check in. Guests are requested to carry with them the required document during their travel.
Reservation must be amended/cancelled 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours of the arrival date will incur a cancellation charge of one night. Peak Season cancellation must be done at least 7 days prior to arrival date to qualify for no cancellation charge. For group of 5 rooms or more confirmation for the reservation would only be given on the basis of a valid credit card. In case of a no-show or cancellation/amendment of the conference/group (in part or full), within 15 days or less from the date of check-in, a retention charge will be levied. In addition, should any participants check-out early, retention will be charged for those nights booked, now being released due to the early check-out.
A maximum of 2 Children below 12 years stay complimentary in the room with the parents without any charges above 12 years are taken as an adult. Extra bed can be provided on request at a charge.
Pets are not allowed.
Effective 2nd October 2008, the Government has introduced “No-Smoking” legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted.
The hotel has dedicated smoking guest bedrooms. Should you desire a smoking bedroom, please let us know. We shall endeavor to reserve a smoking bedroom for you, subject to availability.